Selected Features of SAP Enterprise Support:

• SAP Solution Manager Enterprise Edition for managing SAP Client solutions Partner Advisory Support Center with online notification system and 24/7 Hotline (Incident Management, Help Desk)
• Service Level Agreement in cooperation with the SAP Active Global Support team SAP EarlyWatch Alert (EWA) monitoring and failure prevention services
• Service sessions through secure (remote connections)
• Software version management support (Maintenance Optimizer)
• Solution documentation management over the entire application lifecycle (Solution Documentation)